More than conversations. Your entire contact center.
One Workspace
Built for every part of the operation.
CSRScape brings customer-facing work and the behind-the-scenes tools that keep a contact center running into the same environment.
Communications
Voice, email, SMS, live chat, and connected conversations.
Your People
Workforce planning, rostering, user activity, and team oversight.
Service Quality
Quality evaluations, coaching, CSAT surveys, and performance.
Customer Growth
CRM, leads, customer accounts, integrations, and campaigns.
Workforce & Operations
The right people. In the right place.
Keep your team organised with rostering, activities, availability, and real-time visibility into who's working on what.
From planning shifts to monitoring live activity, supervisors can see how the day is unfolding and make informed decisions as workloads change.
Clear explanation of the next steps and a helpful, professional close. Good opportunity to confirm the customer's preferred follow-up channel.
Quality & Development
Better service starts with better insight.
Go beyond volume and response times. Review interactions, evaluate quality, coach your people, and measure customer satisfaction.
Keep performance conversations grounded in real customer experiences, with surveys and structured quality reviews alongside your operational data.
CRM & Customer Engagement
Know your customers. Keep the relationship moving.
Work with contacts, leads, and accounts in the same platform you use to support customers. Connect account records to existing business systems where integrations are available.
Build more context around every interaction, manage opportunities, and reach customers with targeted email campaigns — without switching between disconnected tools.
The Complete Toolkit
All the essentials, already connected.
Support customers across voice, email, SMS, and live chat, with knowledge, customer portals, reporting, and AI assistance in the same ecosystem.
Omnichannel Conversations
Keep customer interactions and their history together across supported channels.
Integrated Telephony
Handle calls with built-in voice capabilities, routing, voicemail, and voice applications.
Knowledge & Self-Service
Make useful information available to your team and support customers with portals and self-service experiences.
Reporting & Dashboards
Get a clearer view of service levels, operational activity, team performance, and trends.
Customer Surveys
Collect satisfaction feedback and use it to identify strengths and opportunities for improvement.
AI Assistance
Use AI-powered capabilities alongside your contact center team, without making automation the whole operation.
See how it all works together.
Explore CSRScape with your own team and discover how much of your contact center you can bring into one place.
Get Started