If you are serious about contact center performance, you'll know there are many tools you need to do the job. Quality tracking software, somewhere to document your coaching sessions and lots and lots of spreadsheets to communicate your results and analysis. With CSRScape, we've brought everything together into a single integrated performance management platform - where we can both save you money and help you drive unbelievable results.
When you move to CSRScape, you'll no longer need separate software for quality and coaching, and you'll be able to access the latest performance numbers for your sites instantly. No more spreadsheet reporting overflowing your inbox. One place to go for everything related to performance.
CSRScape is a web application dedicated to contact center performance. It supports your quality, coaching, scorecard, reporting, and analysis processes.
You can get started with CSRScape in just minutes and start benefiting from its features immediately. All you need is an internet connection. No other servers. No expensive local installation.
New features are released for CSRScape all the time - but you don't have to worry about installing updates. We take care of everything - log in, and you'll always be running the latest version. We continuously expand the software to put more tools in your hands to move your metrics.
Our team has worked in BPOs worldwide, including extensively in the Philippines, Costa Rica, the US, and Australia. We understand the performance pressure and the drive to get an edge over your competitors. Let us be that edge.
CSRScape supports splitting user access and data across all your accounts. You can maintain a global view of performance at an account level and have the ability to drill down by location and line of business. There are no setup costs when you need to add an account or location. You only need to pay per user per month, so your costs adapt to seasonable ramps.
We've supported over 75,000 agents in BPO contact centers worldwide and helped some of the world's largest brands in products we created before CSRScape. Now, we are back with our most powerful application yet, and we can't wait to be your secret weapon.
With CSRScape, you can achieve your internal performance targets while helping your team have a better day with an integrated suite of reliable performance tools.
Consolidate your systems down to a single vendor, and simplify performance management processes for your team by giving them just one place to go.
First released in 2021, and updated regularly, CSRScape is a fresh, modern approach to contact center performance management. Energize your center with a new focus on results, and support your teams to develop and improve with best-in-class coaching, quality, and reporting tools.