Integrations

CSRScape works standalone - but you can extend its power and streamline your processes with integrations to your other platforms and tools.

AWS Connect

Performance Reporting
Bring data from your AWS Connect-hosted call center into CSRScape automatically, and have live, automated dashboards together in one place with your coaching and quality processes.
Explore conversations from Kustomer with a range of searching options, including custom fields, and find the most critical conversations to accelerate your QA process.

Delighted

Customer Satisfaction
Explore survey results and supercharge your DSAT response with customer ratings and comments in a unified platform ready to address with coaching.

Vimeo

Video Hosting
Deliver training videos to your agents to help them expand and enhance their skills. Use coaching action plans to assign training actions and track completion.

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