CSRScape helps self storage operators modernize and streamline their customer service operations. While we’re not a self storage management system, our platform integrates with your existing tools to provide your team with the complete customer view—plus AI-powered assistance that scales with your business.
Purpose-Built for Real-World Storage Operations
Running a self storage contact center comes with unique challenges:
- New customers calling to ask about pricing and availability
- Tenants needing gate codes, billing help, or support with a move
- High call volumes across multiple locations
- A mix of phone, SMS, email, and chat support
CSRScape brings these touchpoints together into a unified, real-time conversation timeline, so your agents have the full context at a glance. Whether someone emailed yesterday and is now calling, or sent a text after hours, your team sees the full picture.
Sync With Your Existing Tools
CSRScape doesn’t try to replace your storage management system—we enhance it.
We integrate directly with your platform to pull in essential customer data, including contact records, lease details, and unit availability across multiple locations. Agents can quickly scan for what’s open and help customers find and reserve the right unit, no matter where they’re calling from.
This means fewer tabs, faster answers, and better experiences for both tenants and team members.
Learn more about integrations →
AI-Powered Assistance, On Every Channel
At the heart of CSRScape is OmniAI—our real-time AI assistant that helps you deliver smart, scalable service. OmniAI can assist customers over:
- Live chat on your website
- SMS conversations
- Phone calls, using VoiceAI
OmniAI can answer common questions, provide gate access details, explain billing, and much more. And when a conversation needs a human touch, it smoothly hands off to your team without losing context.
It’s like giving every location a 24/7 front desk assistant—without the staffing challenges.
Explore OmniAI for chat and messaging →
See how VoiceAI handles live phone calls →
Centralized Management, Clear Performance
Whether you operate 3 stores or 300, CSRScape gives you a centralized view of your customer service operation. Our contact center platform includes:
- Real-time dashboards for performance, response times, and volumes
- AI-powered insights that flag repeat contacts and common pain points
- Tools to ensure every customer interaction meets your brand standards
You’ll gain the visibility you need to improve service, reduce missed opportunities, and support your team more effectively.
Built for Self Storage, Built to Grow
We’ve worked with self storage brands of all sizes, and we understand the complexity of your customer service needs. CSRScape is built to grow with you, whether you're just getting started with centralizing support or managing an enterprise-scale operation.
And when it comes to integrations—we’re flexible. If we don’t already support your system, we’ll work with you to explore options to connect it.
See CSRScape in Action
Want to see how CSRScape can help you deliver better service and happier tenants?