Web Chat

Turn website visitors into happy customers.

A branded chat widget for your website with an AI agent that answers instantly, self-service help articles, and live agents when a person is the right answer — all connected to your contact center.

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Instant

Answers in seconds

Visitors get help while they're still on your site.

Self-serve

Help in the widget

Help articles from your knowledge base, one tap away.

Human

Live agents on hand

Hand off to your team during the hours you choose.

Branded

Looks like you

A widget styled for each of your brands.

AI First, People Ready

Instant answers. A real person when it counts.

Your AI agent answers chat the moment a visitor asks — using your knowledge base and store details to give specific, useful answers and complete supported actions.

During the hours you choose, visitors can be handed to a live agent with the full conversation. Outside those hours, the widget sets clear expectations and the AI keeps helping.

AI agentLive agent handoffHuman agent hoursClear expectations

Northstar Storage

Ask us anything — we usually reply instantly.

Find a unitOpening hoursMake a payment

Do you have any 10x10 units at Harbor Point?

Yes, there are two 10x10 units available at Harbor Point from $129/month. Would you like me to work out your move-in cost?

Can I talk to someone about business storage?

Ava · Customer Care

Hi, I'm Ava! Happy to help with business storage. I can see what you've asked so far.

Chat

Help

News

Chat Widget

Harbor Self Storage · Settings

Active

Theme

Gradient header · Round launcher

Greeting

Hi there 👋 How can we help today?

Starter topics

Find a unit · Opening hours · Make a payment

Human agent hours

Mon–Fri 8am–6pm · Sat 9am–1pm

Proactive message

Pricing page · after 20 seconds

Privacy notice

Shown before the first message

Your Brand, Your Rules

A widget that looks like you built it.

Match the widget to each brand's colours and style, write your own greeting, and offer starter topics that get visitors to the right answer in one tap.

Reach out proactively on the pages that matter, show a privacy notice before a chat begins, and give visitors self-service help articles and news in the same widget.

Custom brandingStarter topicsProactive messagesHelp articlesPrivacy notice

For Your Team

Live chat without the chaos.

Chats are routed, balanced and measured like every other conversation in your contact center.

Routed to queues

Chats reach the right team, in priority order, alongside calls and messages.

Balanced workloads

Set how many live chats each agent takes at once.

Customer context

Visitors who share their email are matched to their contact record and history.

Templates & AI help

Consistent replies from templates, with AI to suggest or polish a response.

AI performance

See how many chats the AI resolves, escalates and which sources it used.

One widget per brand

Every brand gets its own widget, AI and settings.

Part of the bigger picture

Chat is one channel. CSRScape is the contact center.

The same AI that answers chat answers your phones and texts. Chats share queues, agents and customer history with every other channel, and they all roll into one set of dashboards.