Conversations
VoiceAI: Your AI Agent Just Took the Call for You
VoiceAI is your always-on phone agent—ready to talk to customers in real time, using a lifelike voice and natural conversation. No prompt-writing required. Just update your knowledge base—we handle the rest.
Real Conversations
AI That Talks Like a Human
VoiceAI answers incoming calls with natural, human-sounding speech. It listens, responds, and holds real conversations—helping customers instantly without scripts, robotic delays, or awkward menus.
No Prompt Engineering
You Update the Knowledge—We Handle the AI
VoiceAI is a fully managed service. There’s no need to write prompts or train models—just update your knowledge base and VoiceAI instantly knows what to say. It scales with your content, not your complexity.
Seamless Escalation
Transfers with Full Context
When VoiceAI hands off to a live agent, it brings the full conversation history with it—plus a real-time summary so your team can jump in without repeating a thing.
Smart Actions and Authentication
Not Just Answers—Real Actions
VoiceAI can trigger real-time transactions, send notifications, and even verify identity with SMS-based one-time passwords. It doesn’t just talk—it gets things done.
VoiceAI
Real-Time Voice Support That Scales
VoiceAI transforms your phone support with natural language conversations, lifelike audio, and smart escalation. Customers get instant help, your team stays focused, and your contact center finally feels modern.
How does VoiceAI work?
VoiceAI answers your incoming calls with a natural-sounding voice assistant. It listens, responds, and holds real conversations with customers—just like a human would.
Do I need to write prompts?
No. VoiceAI is a fully managed service. You don’t need to write prompts or configure flows—just update your knowledge base and we take care of the rest.
Can it transfer to a live agent?
Yes. VoiceAI seamlessly transfers calls when needed, passing along the full conversation history and a summary so your agents can take over instantly.
Does it really sound human?
Yes. VoiceAI uses high-quality voice synthesis with natural pacing and tone—no robotic delays or awkward phrasing.
What kind of requests can it handle?
VoiceAI can answer questions, verify customers with OTP codes, send links or updates by SMS, and even trigger backend actions like payment lookups or notifications.
Is it always available?
Yes. VoiceAI is available 24/7 to handle calls, even outside of business hours or during spikes in volume.
How does it know what to say?
VoiceAI responds based on your knowledge base and customer information. As your content grows, VoiceAI gets smarter automatically.
Is it easy to add to our system?
Yes. VoiceAI integrates directly with CSRScape and works with your existing contact center setup—no major changes required.
Can it replace our IVR system?
In many cases, yes. Instead of pressing numbers, your customers just talk—and VoiceAI responds with real answers, not menus.
Will my team still be needed?
Absolutely. VoiceAI handles common, repetitive calls so your human agents can focus on complex issues that need a personal touch.
What if a customer asks something weird?
VoiceAI handles unexpected input gracefully—and escalates to a human when needed. It’s trained to stay helpful, not get confused.
What industries is it best for?
VoiceAI is ideal for customer support teams in industries like self storage, SaaS, retail, and healthcare—anywhere that fast, phone-based support matters.
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