Customer email, run like a contact center.

Bring every support mailbox into routed queues, give agents the full customer picture, and let AI draft replies — so email gets the same speed and accountability as your phones.

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Branded

Your own addresses

Mailboxes for every brand, on your own domain.

Routed

Into the right queue

Every email lands with the team that should handle it.

Assisted

AI-drafted replies

Agents review and send, instead of starting from a blank page.

Measured

Response times tracked

First and follow-up response times for every email.

Mailboxes & Routing

Your addresses. Your brands. Routed to the right team.

Set up mailboxes for each brand using your own email addresses and domain, verified and signed for reliable delivery. Customers email the address they already know, and replies come from it.

Each mailbox routes into a queue, and workflow rules can tag, assign or close emails automatically based on what they contain — so the inbox sorts itself before your team even looks.

Your own domainVerified & signedMailbox per brandWorkflow rules

Mailboxes

Example setup

+ Add mailbox

support@northstarstorage.com

Northstar Storage → Customer Care

Verified

accounts@northstarstorage.com

Northstar Storage → Collections

Verified

hello@harborselfstorage.com

Harbor Self Storage → Customer Care

Verified

Workflow rule

Subject contains "invoice"→Tag: BillingAssign: Olivia Grant

Re: Your rental agreement

Priya Shah · support@northstarstorage.com

Hi, I've attached a photo of my updated ID. Could you update my address on file and let me know if anything else is needed? Thanks, Priya

📎 drivers-licence.jpg

✦ AI draft · ready to review

Hi Priya, thanks for sending that through. I've updated the address on your account and there's nothing else needed from you…

Customer

Account

Active · 2 rentals

Store

Riverside

Last contact

SMS · 3 days ago

For Your Team

Faster replies, with the full picture.

Emails land in the same inbox as calls, texts and chats, matched to the customer's account and history — attachments and formatting included.

AI drafts a reply from your knowledge base and the conversation, or polishes what an agent has written. Your team reviews and sends, so every email is accurate and on-brand. Templates cover the replies you send every day.

AI-drafted repliesImprove my writingTemplatesAttachments

Accountable Email

No more shared inbox guesswork.

Email is measured and managed like every other channel.

Ownership

Emails are assigned to an agent, so it's always clear who owns each one — no more "I thought you had it".

Response-time reporting

Track time to first response and follow-up response by queue, brand and agent.

Workload balance

Set how many async conversations each agent handles alongside live calls and chats.

One customer history

Emails are matched to the customer by address, with their calls, texts and chats alongside.

Email campaigns

Include email steps in multi-channel outbound campaigns.

Contact reasons

AI insights classify emails alongside every other channel to show what drives volume.

Part of the bigger picture

Email is one channel. CSRScape is the contact center.

Email shares the same queues, agents, customer records and reporting as your phones, SMS and chat. When a customer emails, then calls, your agent sees both — and your analytics count both.