A high-performance coaching platform. Built for contact centers.

Goal setting, action plans, confirmations and result tracking - A breakthrough coaching system that delivers results fast.

CSRScape Contact Center Coaching Discussion Points

Coaching isn't a meeting.
It's a conversation.

And we are here to support it. Give your team the best tools to drive performance through structured, meaningful coaching interactions.

CSRScape Contact Center Coaching System
Meaningful conversations. Real results.

. For Supervisors

Review agent coaching sessions at a glance and easily monitor goal achievement, action plan completion, and confirmations.

. For QAs & Coaches

Create real action plans and make sure they get done. Link sessions up with assessments and surveys for easy reference.

. For Agents

Review your coaching sessions and assessments at any time, keeping focused as you pursue your goals and follow the action plans to get you there.

High-Performance Coaching

You're already investing the time - let's get the most out of it.

Your team can easily waste valuable coaching time on useless KPI reminders and building pressure. Take that time and turn it into real goals - and real action.

CSRSCape Contact Center Coaching Goals
Contact center coaching

Targeted, structured coaching

Pre-define coaching types to solve different problems and build discussion points and helpers to guide your coach.

  • Add unlimited types to your coaching framework
  • Guide your coaches with clear discussion points
  • Deploy targeted coaching globally
CSRScape Contact Center Coaching Action Plans
Real progress needs a plan.

Coaching action plans

Create clear, specific action plans to give your agents steps to follow and a pathway to improve.

  • Documented, specific actions to keep everyone clear
  • Tasks lists to drive action completion
  • Vimeo integration for video training actions
CSRScape Contact Center Coaching Confirmation
Accountability and commitment

Coaching Confirmation

Drive integrity and commitment to acton plans with confirmations - A system for agents to individually verify that coaching took place and they are on board with the plan.

  • Verify agent participation and commitment
  • Identify coaching interaction issues
  • Monitor confirmations as a metric

Contact Center Coaching. Amplified.

Give your team the tools to coach effectively and drive performance with meaningful conversations and real action plans.

Coach effectively

Capture coaching conversations with goal setting and structured action plans that your agents can commit to, and your coaches can follow up. With CSRScape, you'll get the maximum benefit from your coaching investment.

Coaching dashboards

Are you coaching as a group? No problem. We support multiple participants added to the session, including individual confirmation and action plan completion tracking.

Drive results

Coaching volume and confirmation rate is tracked and presented as metrics - just like any other metric in your center. Explore results using scorecards and charts to understand coaching activity more broadly.

Save money

Replace multiple tools you use today - while costing you less than even one. CSRScape saves you money and brings all your performance systems together to a unified home.

Don't just take our word for it.

Tried and tested by experienced contact center and BPO professionals.

Testimonial 01
— I really loved the comparative data feature for generating competition. The group coaching features are perfect for team huddles and acceleration coaching.
Testimonial 02
— The perfect tool for team leaders, managers, QAs and associates. It's simple, neat and just works. Well done!
Vanessa - QA Analyst
Testimonial 03
— CSRScape is great for contact centers to keep track of performance and do their daily tasks in a single app. It's simple to understand and easy to navigate.

Performance management. Unified.

One home for your performance management processes.

Performance

Powerful scorecards and analytics to track and understand your results and automate your reporting processes.

Quality

Drive quality with form customization, automatic reporting, and integrations to search conversations easily.

Coaching

Maximize agent performance with structured coaching sessions complete with goals and action plans.

Ready to get started?

Try us free for 30 days.
Get Started
  • Free 30-day trial
  • Unlimited users
  • No credit card