Coaching isn't a meeting.
It's a conversation.
And we are here to support it. Give your team the best tools to drive performance through structured, meaningful coaching interactions.
. For Supervisors
Review agent coaching sessions at a glance and easily monitor goal achievement, action plan completion, and confirmations.
. For QAs & Coaches
Create real action plans and make sure they get done. Link sessions up with assessments and surveys for easy reference.
. For Agents
Review your coaching sessions and assessments at any time, keeping focused as you pursue your goals and follow the action plans to get you there.
You're already investing the time - let's get the most out of it.
Your team can easily waste valuable coaching time on useless KPI reminders and building pressure. Take that time and turn it into real goals - and real action.
Targeted, structured coaching
Pre-define coaching types to solve different problems and build discussion points and helpers to guide your coach.
- Add unlimited types to your coaching framework
- Guide your coaches with clear discussion points
- Deploy targeted coaching globally
Coaching action plans
Create clear, specific action plans to give your agents steps to follow and a pathway to improve.
- Documented, specific actions to keep everyone clear
- Tasks lists to drive action completion
- Vimeo integration for video training actions
Drive integrity and commitment to acton plans with confirmations - A system for agents to individually verify that coaching took place and they are on board with the plan.
- Verify agent participation and commitment
- Identify coaching interaction issues
- Monitor confirmations as a metric
Contact Center Coaching. Amplified.
Give your team the tools to coach effectively and drive performance with meaningful conversations and real action plans.
Don't just take our word for it.
Tried and tested by experienced contact center and BPO professionals.
— I really loved the comparative data feature for generating competition. The group coaching features are perfect for team huddles and acceleration coaching.
— The perfect tool for team leaders, managers, QAs and associates. It's simple, neat and just works. Well done!
— CSRScape is great for contact centers to keep track of performance and do their daily tasks in a single app. It's simple to understand and easy to navigate.
Performance management. Unified.
One home for your performance management processes.
Ready to get started?
- Free 30-day trial
- All features
- No credit card