Automated scorecards and dashboards for contact centers.
Turn data from your call system into dashboards, scorecards, and insights - instantly. No more spreadsheets. No more manual reporting.
No more spreadsheets. No more slideshows.
From individual agent results to worldwide site-level stack ranks, CSRScape takes contact center reporting to the next level.
Scorecards & Dashboards
Import your data and explore results in real-time with instantly updating performance views. No more manual reports - we've done it all for you.
- Graphical and tabulated data views
- From worldwide to agent level in the same system
- Fast, high-performance reporting
Understand your results and optimize your improvement efforts with detailed performance and analytical views.
- Stack ranks from agent to center level
- Detailed quality form analytics to item level
- Unique views for performance insights
Automated data delivery
Integrate your call system for automated data importing with integrations like the one we built for AWS Connect. Watch your dashboards update as new data becomes available.
- Automatic call data import from compatible sources
- Reduce reporting and admin efforts
- Fast, easy manual data import options when you need it
Built by experienced reporting analysts. Just for you.
An expanding list of integrations with the most popular call center solutions means your data can be pulled in automatically and instantly reflected in our dashboards.
Authorize CSRScape to access your call system's API with full support from our team to guide you through.
. Set Up
Configure how lines of business, locations, metrics, and agents should be mapped - giving you full control.
Watch data automatically import as it becomes available, keeping your scorecards up to date.
We build the reports, so you can focus on action.
With reporting and analytic views updating automatically, your team can stay focused on understanding results and driving improvement.
Let's take it a step further.
CSRScape integrates with your existing contact center technology to automate processes and maximize results.
Performance management. Unified.
One home for your performance management processes.
Ready to get started?
- Free 30-day trial
- All features
- No credit card