A unified platform for contact center performance.
We've put all the performance tools you need into a single online platform.
Built exclusively for you
We created CSRScape for contact center teams that want to boost performance and save costs. Getting started is easy - and fast.
1. Sign Up
Sign up right now and get instant access to a free 30-day trial. No credit card needed.
2. Set Up
Configure your business units, locations, lines of business, metrics, users, and reporting structure.
3. Deploy
Switch over to CSRScape for your performance management processes and watch your results improve.
Your performance management systems, together in one home
. For Reporting
Automated. Fast. Insightful. Dashboards and reports to understand performance - and opportunities - across your centers.
. For Quality
Customizable forms. CRM integrations. A quality system that works together with your reporting and coaching processes.
. For Coaching
Goal setting. Action plans. Confirmations. A platform for effective, high-performance coaching that gets results.
You are paying too much for performance management.
Multiple disparate systems, time-consuming manual processes. It's time to step up.
One System
Focused and simplified, your team will have just one place to measure, understand and drive performance.
Eliminate Costs
Cheaper than even a single system that it replaces - and it replaces multiple. A cost-neutral investment.
Automation
Automate scorecards, dashboards, and insights - freeing your team up to stay focused on improvement actions.
Managed Service
An online, managed service - We take care of everything so all you have to do is log in. No installations or servers for your IT team to manage.
Human Resources
Documented, confirmed coaching conversation tracking to support HR exit processes when things aren't working out.
Faster Ramp Time
Deliver video training with structured coaching integration to get your agents up to speed faster with reduced turnover.
Don't just take our word for it.
Tried and tested by experienced contact center and BPO professionals.
— I really loved the comparative data feature for generating competition. The group coaching features are perfect for team huddles and acceleration coaching.
— The perfect tool for team leaders, managers, QAs and associates. It's simple, neat and just works. Well done!
— CSRScape is great for contact centers to keep track of performance and do their daily tasks in a single app. It's simple to understand and easy to navigate.
Performance management. Unified.
One home for your performance management processes.
Performance
Quality
Coaching
Let's take it a step further.
CSRScape integrates with your existing contact center technology to automate processes and maximize results.
Ready to get started?
- Free 30-day trial
- All features
- No credit card