Get results. Get them now. Accelerate your contact center performance.
. Unified Platform
Quality, coaching, scorecards, and analytics in a single system. Monitor, measure, and drive performance like never before.
. Save Money
Replace quality and coaching systems - and eliminate manually prepared reporting. Reduce your costs and free up resources.
. Fast Results
Get started today with an instant online setup, and you'll already be getting results before your next client meeting.
Don't just take our word for it.
Tried and tested by experienced contact center and BPO professionals.
— I really loved the comparative data feature for generating competition. The group coaching features are perfect for team huddles and acceleration coaching.
— The perfect tool for team leaders, managers, QAs and associates. It's simple, neat and just works. Well done!
— CSRScape is great for contact centers to keep track of performance and do their daily tasks in a single app. It's simple to understand and easy to navigate.
One system, unlimited potential
We bring your performance management processes together into one system - with the tools and structure to maximize them.
Dashboards & Analytics
See your call center data in automatically-updated, real-time dashboards, charts, and scorecards - including deep analytics features.
- Automate your reporting
- React instantly to performance
- Integrations including AWS Connect
Quality Assurance
Bring QA into your performance platform - no longer an isolated system. One place to focus and drive performance.
- Highly-customizable quality forms
- CRM integrations to find conversations
- Deep coaching system integration
Coaching System
Bring structure and accountability to your coaching conversations so you can get maximum results from your time investment.
- Clear performance goal tracking
- Action plans with tracking
- Confirmation accountability system
Powerful tools for high performance teams.
We'll give you the edge.
Whether it's 4 or 4,000 - we can support your contact center operation.
Our team has worked in BPOs worldwide, including extensively in the Philippines, Costa Rica, the US, and Australia. We understand the performance pressure and the drive to get an edge over your competitors. Let us be that edge.
CSRScape supports splitting user access and data across all your accounts. You can maintain a global view of performance at an account level and have the ability to drill down by location and line of business. There are no setup costs when you need to add an account or location. You only need to pay per user per month, so your costs adapt to seasonal ramps.
We've supported over 75,000 agents in BPO contact centers worldwide and helped some of the world's largest brands in products we created before CSRScape. Now, we are back with our most powerful application yet, and we can't wait to be your secret weapon.
With CSRScape, you can achieve your internal performance targets while helping your team have a better day with an integrated suite of reliable performance tools.
Consolidate your systems down to a single vendor, and simplify performance management processes for your team by giving them just one place to go.
First released in 2021 and updated regularly, CSRScape is a fresh, modern approach to contact center performance management. Energize your center with a new focus on results, and support your teams to develop and improve with best-in-class coaching, quality, and reporting tools.
Let's take it a step further.
CSRScape integrates with your existing contact center technology to automate processes and maximize results.
Performance management. Unified.
One home for your performance management processes.
Performance
Quality
Coaching
What's new at CSRScape
Ready to get started?
- Free 30-day trial
- All features
- No credit card