We understand that your number of agents you have can change regularly with seasonal
ramps and changes to your accounts. When paying monthly, you'll be charged at the end of the
month for the number of user accounts you had that month. If you scale down, your costs will
scale down as well.
To take advantage of the discount for annual payments, you can pay in advance for a fixed
number of user accounts for the year. You'll then be charged at the monthly rate if you need
additional user accounts temporarily. Please note that the annual payments are not
CSRScape billing is based only on the number of user accounts you have. You can separate
data into as many business units, locations, lines of business, managers, supervisors, and
agents as you need without any impact on your costs.
Yes! You will always have access to all our available features - both today and in the
future. There are no plan types or upgrade fees.
CSRScape is owned and operated by 4thPortal - A software company based out of the Gold Coast in
Australia. We've been operating since 2013.
Before CSRScape, we created business software that supported over 75,000 users from the
world's leading brands at over 100 locations around the world from 2013-2018.
We're actively developing CSRScape and typically release new updates every 1-2
Some of the significant features we are working on include AWS Connect integration, advanced
data and quality analytics, and recruitment management support. Check out our blog for the latest updates.
Yes! You can start using CSRScape free on a 30-day trial. You don't need to enter any
credit card information to sign-up, so we would love for you to check it out.
You can invite other people to join your trial by adding them as users. There's no limit
to the number of users you can invite, so you can all check it out as a team. Just get in touch to set up your free trial account.