A contact center quality system for high performance.
CRM integration and highly customizable forms - working right alongside your coaching and reporting system.
Measure. Understand. Drive.
We've packed CSRScape with features and options so you can measure quality your way while having your reporting and analysis generated automatically.
Measure quality your way
Design your quality forms using an extensive library of scales, options, and scoring approaches so you can measure quality the way that best suits your business.
- Fast and easy input with a modern user interface
- Scales, scores, and sections
- Section and critical failure support
Integrated scorecards and insights
Get instantly updated quality results through scorecard integration and deep analytics for insight on your quality score drivers - and opportunities.
- Dashboards, scorecards, and insight views
- Explore quality items results at any reporting level
- Automatically generated results
Coaching system integration
Turn quality measurements into improvement with close integration with your coaching system. Set goals and action plans linked to assessments.
- Effective, documented coaching where you need it
- Capture and reinforce coaching plans for your agents
- Link quality measurement with clear action plans
Next level contact center quality.
Kick-start your quality process with direct CRM integration.
. Step 1
. Step 2
Review conversations and surveys directly in CSRScape and find the right transactions to target your quality assessment efforts.
. Step 3
Capture quality assessments, keeping them linked with their original conversation or survey for easy reference.
Quality Assurance. Enhanced.
Equip your team with the best tools to drive quality in your contact center.
Let's take it a step further.
CSRScape integrates with your existing contact center technology to automate processes and maximize results.
Performance management. Unified.
One home for your performance management processes.
Ready to get started?
- Free 30-day trial
- All features
- No credit card