CSRScape helps ecommerce brands deliver fast, frictionless customer service at scale—with AI-powered support across chat, SMS, email, and voice, all in one platform your team will actually enjoy using.
Designed for Fast-Moving Online Brands
Online shoppers expect answers now—not tomorrow.
From product questions to tracking links, returns, and payment issues, ecommerce support teams are constantly handling:
- High volumes of inquiries across time zones
- Mixed channels—chat, email, SMS, phone
- Common questions that slow down your agents
- Customer frustration when they don’t get updates fast enough
CSRScape keeps your team in sync by showing every interaction in a unified conversation timeline—so whether a customer emailed last night and is texting today, you’ve got the full picture in front of you.
Works With Your Stack
We integrate with leading ecommerce platforms and fulfillment tools—so your agents get instant visibility into:
- Orders and shipping status
- Customer profiles and purchase history
- Product and policy details
- Past interactions across every channel
If your stack isn’t supported yet, we’ll work with you to explore custom integration options.
AI That Handles the Volume
Peak seasons? Flash sales? No problem.
Our virtual assistant, OmniAI, helps you manage volume without breaking your team. OmniAI works across:
- Live chat on your storefront
- SMS for updates, delivery Q&A, and follow-ups
- Phone, through VoiceAI, for hands-free, real-time support
It can answer FAQs, check order status, handle return policy questions, and hand off to a human agent when needed—without the customer repeating themselves.
Discover VoiceAI for phone support →
Measure and Improve
CSRScape gives you the data and tools to keep support quality high as you grow:
- Track resolution time, agent activity, and satisfaction
- Use AI summaries to speed up reviews and QA
- Identify repeat contact patterns or friction points
- Ensure consistent service across your team
Whether you’re an early-stage brand scaling quickly or an established online retailer, our contact center platform grows with you.
Focused on Ecommerce. Built to Scale.
CSRScape is made for fast-moving ecommerce teams who want real-time visibility, automation that helps (not replaces), and AI that blends into their workflow—not gets in the way.
No more jumping between tabs, pasting tracking links manually, or losing threads across channels.
See CSRScape in Action
Ready to offer the kind of support that keeps customers coming back?