CSRScape helps retail brands support their customers with a fast, flexible, and AI-powered contact center platform that works across chat, SMS, phone, and email—without overwhelming your team or sacrificing quality.
Built for Omnichannel Retail Support
Retail support teams face more pressure than ever:
- Customers chasing orders, returns, or shipping delays
- Questions about promotions, product details, or availability
- Issues coming in from every direction—email, chat, SMS, and phone
- Support teams spread across locations, time zones, or BPO partners
CSRScape brings all of these touchpoints into one real-time conversation timeline, so your agents always have full context. Whether a customer placed an order last week, called yesterday, and is now following up by chat—you’ll see it all, in one place.
Integrate With Your Systems, Not Around Them
We integrate with your order systems, ecommerce platforms, and customer databases—so your agents have instant access to the data they need to help.
CSRScape can pull in contact info, order history, tracking links, and more—making it easy to answer questions quickly and accurately. If your platform isn’t supported yet, we’re happy to explore a custom integration with you.
AI That Handles the Rush
Our built-in AI assistant, OmniAI, helps retail support teams manage spikes in volume without compromising service.
OmniAI works over:
- Live chat on your website or help center
- SMS for quick follow-ups or delivery alerts
- Phone, using our real-time VoiceAI feature
It can answer common questions, track packages, explain return policies, and route complex issues to a human agent—all without losing context or making customers repeat themselves.
Learn about OmniAI for chat and messaging →
Explore VoiceAI for phone support →
Manage Quality, Scale Smartly
CSRScape gives you the tools to scale your retail support operation with confidence:
- Monitor agent performance across channels
- Surface repeat contact reasons and common pain points
- Use AI to summarize long conversations for faster reviews
- Ensure quality and consistency across internal or outsourced teams
Whether you’re running in-house support or managing a global BPO team, our contact center platform helps you maintain standards and improve efficiency.
Built for Retail, Not Just Ecommerce
CSRScape supports brands that sell online, in-store, or both—whether you’re shipping direct-to-consumer or running a multi-location franchise. We work with retail operations that need scalable, professional support—not just ticketing systems.
See CSRScape in Action
Whether you're helping customers with orders, memberships, loyalty programs, or post-purchase care—CSRScape gives your team the power to deliver truly exceptional service.