CSRScape helps SaaS companies streamline their customer support workflows with a modern, AI-powered contact center platform that meets users wherever they are—chat, SMS, email, or even live phone calls.
Designed for Fast-Moving SaaS Teams
Scaling a SaaS product comes with a new kind of support pressure:
- Customers onboarding and needing fast answers
- Technical users running into edge cases and bugs
- Accounts requesting help with billing or upgrades
- A mix of chat, email, and inbound phone requests piling up
- Customer Success, Sales, and Support all trying to stay aligned
CSRScape brings all of this together in a unified conversation timeline that gives your team full context—no matter how the user reached out or who helped them last. Nothing gets lost. Everyone stays aligned.
Built for Your Stack
We integrate with the tools your team already uses, syncing contact data, product metadata, and account history directly into the CSRScape conversation view.
You can give agents the right context at the right time—without bouncing between tabs or relying on tribal knowledge. And if we don’t already support your stack, we’ll work with you to build a connection.
Explore our integration options →
AI That Works With Your Team
Our built-in virtual assistant, OmniAI, helps SaaS teams scale support while staying responsive.
OmniAI can assist users over:
- Live chat on your product or website
- SMS for follow-ups or account notifications
- Phone, using our real-time VoiceAI system
From common troubleshooting steps to account FAQs, OmniAI can handle routine requests and escalate to a human when needed—without losing the conversation context.
See how OmniAI can support your team →
Experience live phone support with VoiceAI →
Insights That Drive Improvement
Whether you’re supporting 500 users or 5 million, CSRScape gives you the data you need to keep improving:
- Track agent performance and resolution times
- Flag repeat contact patterns or product friction points
- Use AI-generated summaries to review conversations faster
- Maintain quality and tone standards across the team
Our contact center platform is designed to support fast-growth SaaS teams, customer-focused startups, and mature enterprises alike.
Support That Scales With You
CSRScape is built for modern SaaS operations—centralized, AI-augmented, and deeply flexible. Whether you're building out your first support team or upgrading from a legacy helpdesk, we help you deliver the kind of service your product deserves.
Ready to See CSRScape in Action?
Whether you're supporting onboarding, technical troubleshooting, or renewals—CSRScape gives your team the tools to deliver consistently excellent support.